Refund Policy

This Refund Policy explains the terms under which refunds may be issued for subscriptions and services purchased on the Prime EMI Locker SaaS platform. By subscribing to any plan, you agree to the terms outlined below.

Prime EMI Locker is a Software-as-a-Service (SaaS) platform providing Mobile Device Management (MDM) tools to retailers. Access is granted on a subscription basis (monthly / annual). All fees are charged in advance for the selected billing cycle.

• Refund requests must be raised within 7 days of the initial purchase or first-time subscription activation.
• Refunds are considered only if the platform is proven to be non-functional due to issues on our end and our support team is unable to resolve them within a reasonable time.
• Renewal payments (auto-renewals) after the first cycle are non-refundable once the new billing cycle has started.
• Add-on services, custom onboarding, one-time setup fees, and consumed device enrollment credits are strictly non-refundable.

• You changed your mind after using the service for more than 7 days.
• Account was suspended or terminated due to violation of our Terms & Conditions.
• Loss of access caused by incorrect credentials, third-party device policies (Apple/Google), or user error.
• Partial-month or partial-year usage — we do not pro-rate refunds for unused portions of an active plan.

To request a refund, please email us at admin@primephones.in from your registered account email with your invoice / transaction ID, subscription plan, and a short description of the issue. Our team will respond within 3 business days.

Approved refunds will be processed back to the original payment method within 7–10 business days. Depending on your bank or card issuer, it may take additional time for the amount to reflect in your account.

You may cancel your subscription at any time from your retailer dashboard or by contacting support. Cancellation stops future renewals but does not automatically trigger a refund of the current billing cycle.

We may update this Refund Policy from time to time. The latest version will always be available on this page with an updated revision date. Continued use of the platform constitutes acceptance of the updated policy.